|
|
Merchandise
Returns and Exchange Policy
Sizing and Returns/Exchanges
Dogs are more like us than you might think. Especially when it comes to sizing. We, at MOONDOGGIE have discovered that we can line up a dozen Basset Hounds, or Yorkies, or Salukis and not one will have the same measurements as the one to his left or to her right. Nature or nurture (too much nurturing, perhaps?) we aren’t sure. What we are sure of is that if you don’t know your dog’s measurements – the probability of a collar or a sweater, or even a bed being the right size when you receive it goes way, way, way down.
Three measurements help us fit your pup properly:
-
NECK (measure closely around your dog’s neck – DO NOT add to the measurement for comfort, we will take care of that),
-
TOPLINE (from the collar to the base of the tail along your dog’s back, and
-
GIRTH (completely around your dog, at the widest part of the chest or tummy).
Put those measurements into your dog’s PROFILE for us, and we will gladly assist you in making sure that the item(s) you purchase will fit your dog properly. However, even with all efforts being made, mistakes do occur.
In such cases, we, at MOONDOGGIE will do our very best to exchange something that is too big or too small for the proper size, as long as the item is returned in the condition it was received (tags intact, no signs of wear or use), and within
15 days of ship date. We can also process your return for a refund, equal to the dollar amount of the item(s) originally purchased, minus the shipping and handling charges,
if the item is returned to us within 15 days. Items returned
in original, new condition, for a refund, between 15 and 30 from date of
original receipt from Moondoggie, will be subject to a 15% restocking fee.
ITEMS CANNOT BE RETURNED LATER THAN 30 DAYS FROM YOUR ORIGINAL RECEIPT OF
THE ITEM FROM MOONDOGGIE.
All exchanges (not returns) are charged a
flat $6 fee to cover shipping and handling.
All Other Returns
We LOVE all our products at Moondoggie, and we believe that you will too! However, the same policy holds true for any item you are not completely satisfied with. Simply return your unused item(s)
within 15 days, for an exchange.
Holiday (Christmas, Valentine's Day, St.
Patrick's day, Easter, Halloween) merchandise is not refundable.
Custom made and/or made-to-order
merchandise is not refundable. Pleas check item description before
purchasing.
Shipping charges are not refundable.
Defective Merchandise
MOONDOGGIE guarantees all products against defects. Defective items may be returned for replacement within 10 business days of receipt.
How to Make a Return or Exchange
To make getting a return back to us as simple as possible, just repack it in the same box, if possible, with your packing slip.
Write the necessary return information on the back of the packing slip.
Please be sure to ship your item(s) by insured, traceable mail (e.g. FedEx, UPS, USPS Parcel Post). Retain your receipt for your safety.
Moondoggie is not responsible for items lost or otherwise damaged in transit.
We do not accept COD returns.
All exchanges (not returns) are charged a
flat $6 fee to cover shipping and handling.
CLICK
HERE TO MAKE AN EXCHANGE
Please allow 15 days to process your returns.
Once an item is exchanged, it cannot be
exchanged or returned a second time. Only one exchange per order.
If you have any questions or concerns about products purchased through MOONDOGGIE, please don’t hesitate to call us at:
1-904-543-0653 M-F 9:00a.m. – 5:00p.m Eastern
|
